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Terms Of Use

By using our delivery service, you agree to the following terms and conditions:

1.1.1 you shall not send any delivery item containing any of the following:

  • Fragile items (including flowers, cakes) that require special handling
  • Perishable items
  • Hazardous, explosive, flammable and unsafe items (including power banks)
  • Valuable items
  • Credit or debit cards
  • Illegal substances
  • Live animals and plants
  • Any unpacked / loose items that can be easily damaged in transit
  • Counterfeit goods
  • Animals (live or otherwise)
  • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
  • Real or imitation weapons including firearms or parts thereof, explosives or ammunition
  • Human remains or body parts
  • Pornographic material
  • Any item(s) of an aggregate value exceeding USD 200 (Two Hundred US Dollar).

1.1.2 You represent and warrant that you are either the owner or authorised representative of the owner of the delivery item, and that you are authorised to accept and you accept these Terms of Use for yourself or as a representative acting for and on behalf of the owner of the delivery item.

1.1.3 You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. BXpress shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application.

1.1.4 You represent and warrant that you are duly authorised by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to BXpress and the Third Party Provider (whether by way of your entering such details on the Application or otherwise).

1.1.5 You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Third Party Provider of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.

1.1.6 You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (a) non-compliant with or prohibited by any applicable laws or regulations; (b) dangerous; (c) easily experience degradation of quality; (d) flammable; (e) contain explosives; (f) corrosive; (g) contain radioactive substances; (h) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities.

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